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Engagement Model
Expertise
Web Development
Crafting digital solutions that help you convert visitors into customers.
Mobile Development
Go mobile-first with responsive apps for collaboration and digitizing workflows.
Emerging Technologies
Harness tomorrow's technologies whether it's AI, IoT, VR, AR, or blockchain.
DevOps
Unleash resilience with robust practices for unparalleled software excellence.
Data Analytics
Turn raw data into actionable insights for driving strategic decisions.
Low-Code/No-Code
Achieve scalability, cost-effective agility while empowering non-tech teams.
E-Commerce Development
Create an online presence that helps you drive engagement and conversion.
UI/UX Design
Harmonizing your brand with intuitive designs for usability, putting users first.
Software Testing
Pinpoint software defects swiftly with our expert testing approach.
Cyber Security
Get 360º cyber security protection for your organization.
ServiceNow IT Service Management Solutions
Streamline your end-to-end IT services with seamless workflows and superior user experiences through ServiceNow ITSM solutions.
ServiceNow IT Service Management Functionalities
Streamline your IT services management effectively for enhanced workflow. Discover various ServiceNow ITSM functionalities
Incident Management
Manages and resolves IT incidents efficiently to restore normal services by minimizing the disruption.
Problem Management
Identifies the incident cause and takes remedial action to prevent recurrence, enhancing system stability.
Catalog Management
Provides a user-friendly portal for accessing IT services and standardizing service delivery.
Knowledge Management
Supports creation, sharing, and use of knowledge articles, empowering the IT staff to make decisions.
Request Management
Aligns service request processing across the enterprise for fast fulfillment for a quality service.
Why Choose ServiceNow ITSM Applications to Stand Out?
70%
reduction in incident resolution time
50%
decrease in IT service disruptions
45%
increase in first-contact resolution rates
60%
improvement in overall service desk efficiency
Seamless Integration Across Departments
ServiceNow IT Service Management (ITSM) integration with the existing systems in an organization to boost operational efficiency and service delivery.
HR Systems Integration
By integrating them, an organization may align employee profiles, tasks, and other information.
Ticketing Software Integration
Integrating allows the smooth data transfer where incidents and service requests will be easily tracked.
CRM Systems Integration
ServiceNow ITSM can be integrated with CRM tools to customer interactions and service requests.
Drive Efficiency with ServiceNow ITSM Solutions
We address the challenges of intricate workflows, fragmented stakeholder engagement, and change resistance. Ajackus provides a unified platform that enhances customizations and ensures faster issue resolution. Our scalable solutions eliminate dependencies by automating workflows, integrating legacy systems, and simplifying the data migration process, ensuring seamless transitions and continuous growth.
Our Prime Projects and Case Studies
We are building bigger ideas together with leaders across varied domains and would like you to observe our experience.
Aerospace & Defense
Aerospace and Defense Giants
Professional Services
Ernst & Young
Telecommunications
Lumen
Financial Services
Wells Fargo
What our Clients are Saying
23 Reviews
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FAQs
ServiceNow ITSM encompasses modules such as Incident Management, Problem Management, Change Management, and Knowledge Management, providing a comprehensive suite for IT service operations.
ServiceNow ITSM integrates seamlessly with IT Operations Management (ITOM), enabling proactive identification and resolution of IT issues, thereby enhancing service availability and performance.
ServiceNow ITSM improves asset management by providing real-time tracking and management of IT assets, ensuring optimal utilization and compliance.
ServiceNow's consistent leadership in Gartner's Magic Quadrant for ITSM underscores its commitment to innovation and excellence in IT service management solutions.
ServiceNow ITSM stands out due to its comprehensive suite of modules, scalability, and integration capabilities, offering a unified platform for IT service management.
Implementing ServiceNow ITSM leads to improved service delivery, increased operational efficiency, and enhanced user satisfaction by automating and streamlining IT processes.
ServiceNow ITSM is highly customizable, allowing organizations to tailor workflows and processes to align with their unique business requirements.
Let’s Build your Project Together
