Tacpoint

We ensured website ADA/WCAG compliance for an inclusive online experience.

Overview

Our client is a multinational financial services company, facilitating electronic payment systems globally. It operates a retail electronic payments network that spans financial institutions, merchants, consumers, businesses, fintech startups, and government entities.

Additionally, the company offers electronic payment solutions, risk management, and payment security services, catering to online merchants, digital goods transactions, and mobile financial services in developing economies.

This project aimed to enhance the client’s website by achieving compliance with WCAG and ADA standards. We adhered to the Web Content Accessibility Guidelines (WCAG) set by the World Wide Web Consortium (W3C), ensuring the website’s optimal usability for individuals with disabilities.

Problem

Secure Electronic Payments

Facing the dual challenge of initiating electronic payments while ensuring heightened security, our client grappled with minimizing risks to deliver users a seamless and secure transaction experience.

Web Accessibility Compliance

Striving for inclusivity, our client confronted the challenge of aligning all online services with WCAG & ADA standards, determined to create a universally accessible digital environment.

Scaling for Complexity

In their pursuit of growth, our client confronted the intricate challenges of large, dynamic websites. The task was to find scalable solutions that could adapt to the ever-evolving online landscape.

Dynamic Site Validation

Validating large, dynamic sites became a continual challenge for our client, given the constant changes in content permutations. Efficient solutions were sought to maintain content accuracy across their expansive web presence.

Third-Party Content Management

Managing content changes introduced by third parties posed an ongoing challenge for our client. They sought a robust system to sustain consistency, compliance, and a seamless user experience across their digital ecosystem.

Comprehensive Accessibility

Striving for inclusivity, our client faced the challenge of developing an application with keyboard accessibility and support for speech and visual tools like Screen Reader across varied Zoom levels. The goal was to provide a truly accessible and personalized user experience.

Solution

WCAG-Compliant Application Enhancements

Ajackus addressed challenges by aligning our client’s application with WCAG guidelines—ensuring content was perceivable, understandable, operable, and streamlined. Our fintech engineering solutions aimed at elevating user experience and accessibility were strategically implemented through logical, test-driven approaches.

Segregated Deliverables for Enhanced Accessibility

We meticulously divided deliverables based on user experience, focusing on keyboard accessibility, speech/screen reader accessibility, and zoom accessibility. Test cases derived from WCAG guidelines were incorporated to enhance and validate the overall accessibility.

Validation through Widely Used Tools

Ajackus helped our client achieve accessibility objectives by employing recommended tools such as NVDA, Code Sniffer, ANDI, Accessibility Insight, and the WAVE evaluation tool. Thorough validation and verification were conducted to ensure compliance and a seamless user experience.

Website Accessibility Trajectory

Upholding ADA/WCAG compliance, our fintech solution followed a trajectory that prioritizes comfortable service access for people with disabilities. Under these regulations, we meticulously enhanced website content accessibility, ensuring convenience and easy access for every end-user.

Results

Our success extended beyond expectations, achieving remarkable outcomes:

1. Segment 1

We ensured compliance for 39 application modules, surpassing initial expectations and demonstrating our commitment to delivering a WCAG-compliant digital environment.

2. Segment 2

Ajackus excelled further by making 16 additional application modules WCAG-compliant, showcasing our dedication to comprehensive accessibility solutions.

Our client experienced a tangible business impact with heightened user satisfaction, expanded reach, and improved accessibility, contributing to increased engagement and positive brand perception.