Visa Guide

An online platform to provide visa information and services to travelers around the globe

Overview

Visa Guide, dedicated to customer satisfaction, introduces Convenience, Clarity, and Cost-effectiveness into the visa segment, fostering a robust travel ecosystem for businesses and travelers. The absence of tools for frequent travelers and unclear communication in the visa application process poses a problem, especially for business travelers. Teaming up with Ajackus, we developed their user-friendly Web and Android applications to ensure excellent service for businesses and travelers across different verticals.

Problem

Visa Challenges Faced by Visa Guide

Visa Guide encountered the visa complexities that travelers, especially in countries with weaker passports, face due to a lack of interpretable information. Recognizing the impact on user experience, Visa Guide aimed to revolutionize the visa application process.

20 Million Annual Travelers in India

Visa Guide identified the challenges of India’s 20 million annual travelers who invest time and money in visa processing. Realizing the absence of user-friendly tools, Visa Guide sought to enhance the visa journey for these individuals.

Issues for Business Travelers Faced by Visa Guide

Visa Guide grappled with challenges faced by business travelers, including the lack of suitable tools for repeated journeys and unclear communication in the visa application process. Seeking solutions, Visa Guide partnered with Ajackus to redefine the visa experience.

Solution

Online Visa Platform

Ajackus developed an online platform for Visa Guide, hosting data on visa processes for 80+ countries from India, 21,000 embassy/consulate details, and thousands of traveler applications. Our solution ensured scalability through AWS, providing a robust and flexible infrastructure to handle the extensive data flow associated with every visa application.

Secure Data Handling with Workflow Automation

Handling highly confidential data, we implemented pre-signed URLs with secured access to safeguard the information, addressing Visa Guide’s concern about data security. Recognizing operational challenges, Ajackus automated Visa Guide’s workflows within six months, significantly improving efficiency in managing the substantial data flow associated with each visa application.

Trip Management

Users can easily create trips in three simple steps: selecting the right visa type. The system simultaneously tracks progress through a checklist for multiple trips and travelers, ensuring a streamlined experience.

Automated Communication

Automation alleviates communication concerns, providing users with accurate details at every step. Integrated tools create a comprehensive system, enhancing speed and clarity in user-system interactions and reducing anxiety.

Swift Knowledge Retrieval

A quick-search knowledge base empowers the operational team, ensuring prompt information retrieval during user interactions. This feature minimizes delays and enhances the efficiency of handling user queries.

Data Aggregation

Updating and aggregating data for any new country takes less than 5 minutes with a systematic process in the admin panel. This ensures the timely availability of accurate information for effective decision-making.

Results

Ajackus revamped Visa Guide’s system, making trip planning easy, communication automated, knowledge retrieval swift, and data management efficient. This led to better user experiences, less stress, and improved workflows, making visa processing smoother and faster for both travelers and operational teams.