Visa Guide is a customer-centric company ushering Convenience, Clarity, and Cost-effectiveness to develop a healthy travel eco-system around the visa segment by helping businesses and travelers from all verticals through excellent service. Ajackus partnered with Visa Guide to build their Web and Android applications.
Every traveler faces trouble getting visas due to a lack of interpretable information, especially in the countries whose passport strengths are at the bottom of the pyramid. In India, about 20 million people travel every year; they spend time and money processing their visas. The lack of tools and software for repeated travelers is an issue that business travelers often face besides getting transparent communication in the visa application process.
We built an online platform that hosts the data of 80+ country’s visa application processes from India, 21000 embassy/consulate details, and thousands of traveler’s application data. The solution has a scalable infrastructure through AWS. The data stored was highly confidential; we used a pre-signed URL with secured access to tackle that problem. This incredible amount of data flow of every application processing was becoming difficult for the operations team at Visa Guide. To improve efficiency, we automated the operational workflows within six months.
The user can create trips in less than 3 steps by selecting the right type of visa for their travel, they can track their progress in a checklist form for multiple trips and multiple travelers at the same time.
The automation has spared the user from the anxiety around communication as at every step automated responses go out from the system with accurate details, multiple tools are integrated together to create a holistic system
A quick search knowledge base created for the operational team to ensure that they can fetch the information without delays while handling the users.
Updation and aggregation of data can be done in less than 5 minutes for any new country with a systematic steps in the admin panel.
The platform helps in creating 50000+ trips by travelers from 100+ countries around the world. Even today, the plan around stable and robust architecture plays a vital role in ensuring the user journey with Visa Guide is memorable.